It’s an unfortunate part of life that poor customer service can cost an organization so much – lost customers, lost revenue, lost new business, and a lost opportunity to connect with someone for a lifetime relationship. Many organizations do not know how much poor customer service has cost them and do not have a plan [...]

I love my business but there are times when it’s difficult to enjoy it. When money gets tight, or a business partner disappoints, or when things aren’t going according to plan, it’s easy to become dissatisfied, unhappy, and ungrateful.
My wife read a chapter to me this morning from Max Lucado’s new book, Every Day Deserves [...]