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	<title>Jerm &#187; customer service</title>
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		<title>5 Major Customer Service Mistakes</title>
		<link>http://www.jerm.com/2009/11/5-major-customer-service-mistakes/</link>
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		<pubDate>Sat, 21 Nov 2009 12:44:05 +0000</pubDate>
		<dc:creator>Jeremy</dc:creator>
				<category><![CDATA[Management]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[It&#8217;s an unfortunate part of life that poor customer service can cost an organization so much &#8211; lost customers, lost revenue, lost new business, and a lost opportunity to connect with someone for a lifetime relationship. Many organizations do not know how much poor customer service has cost them and do not have a plan [...]]]></description>
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		<title>Best Customer Service Experience &#8211; At a Jiffy Lube?</title>
		<link>http://www.jerm.com/2009/07/best-customer-service-experience-at-a-jiffy-lube/</link>
		<comments>http://www.jerm.com/2009/07/best-customer-service-experience-at-a-jiffy-lube/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 01:51:12 +0000</pubDate>
		<dc:creator>Jeremy</dc:creator>
				<category><![CDATA[Small Business]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[jiffy lube]]></category>
		<category><![CDATA[oil change]]></category>

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		<description><![CDATA[The other day, we were planning a short excursion to the beach and I went on a search for a place to have my minivan&#8217;s oil changed. I typically have this service performed at Walmart, quite frankly, because it&#8217;s cheap. Unfortunately, we moved to an area located far from a Walmart, so I punched in [...]]]></description>
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