It’s an unfortunate part of life that poor customer service can cost an organization so much – lost customers, lost revenue, lost new business, and a lost opportunity to connect with someone for a lifetime relationship. Many organizations do not know how much poor customer service has cost them and do not have a plan [...]

The other day, we were planning a short excursion to the beach and I went on a search for a place to have my minivan’s oil changed. I typically have this service performed at Walmart, quite frankly, because it’s cheap. Unfortunately, we moved to an area located far from a Walmart, so I punched in [...]